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SHIPPING & RETURNS
SHIPPING POLICY
Processing Time
We know you’re excited to get your goodies! Orders are typically processed within 2–5 business days (excluding weekends and holidays). Once your order hits the road, you’ll receive a shipping confirmation email with tracking details so you can follow it every step of the way.
Shipping Rates & Times
Shipping rates are calculated at checkout based on your location and order weight.
We currently ship within Canada trusted carriers. Delivery time usually ranges between 3–10 business days, depending on your location (Please note: Rural areas or remote locations might take a few extra days — even ponies get tired sometimes 😉)
Shipping is free for orders over $150.
Lost or Delayed Packages
Once your order leaves our hands, it’s in the care of the carrier. If your tracking shows “delivered” but you can’t find your package, check with neighbors, your local post office, or your front porch one more time (we’ve all been there). Still no luck? Reach out — we’ll help however we can!
Wrong Address
Double-check your shipping info before placing your order — we can’t reroute packages once they’ve shipped. If you realize there’s an issue right after ordering, email us ASAP and we’ll do our best to fix it before it heads out.
RETURN & EXCHANGE POLICY
Return Window
We want you to love your purchase — but if it’s not quite your style, we accept returns within 14 days of delivery for store credit or exchange.
Items must be unworn, unwashed, and with original tags still attached. Please include your order number when requesting a return.
Non-Returnable Items
For hygiene and safety reasons, the following items are final sale:
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Jewelry
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Accessories (like hats, hair clips, etc.)
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Sale/discounted items
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Gift cards
How to Start a Return
Send us an email at hello@northernbelleboutique.ca with your order number and reason for return. We’ll send over the return instructions and shipping address.
Return shipping costs are the responsibility of the customer.
Exchanges
If you’re looking to swap sizes, shoot us a message first to make sure your desired size is still in stock! We’ll help you wrangle that perfect fit.
Damaged or Incorrect Items
Oh no! If something arrived damaged or incorrect, contact us within 3 days of delivery with photos and details. We’ll make it right — pinky promise.
A LITTLE REMINDER
We’re a small, independently-run boutique — every order means the world to us. We do our best to get your items out quick and in perfect condition, but sometimes the wild west of shipping has its bumps. Thanks for ridin’ along with us!
*Holiday Return Policy*
Extended Return Window
We want your gifts to fit just right. Items purchased between November 15, 2026 and December 31, 2026, may be returned or exchanged until January 15, 2027.
Purchases made outside these dates follow our regular return policy of 14 days.
Item Condition
All returns must be in new, unworn and unwashed condition, exactly as you received them, with: original tags still attached; original packaging, boxes and dust bags (including boot boxes), and proof of purchase (receipt, gift receipt or order confirmation).
Items that show signs of wear, washing, alteration, odours (including perfume or smoke), pet hair, or damage will be refused and returned to you.
Boots: Please try boots on indoors on a carpeted surface. Boots with scuffed or marked soles, creased leather or stretched shafts cannot be accepted.
Denim and apparel: No hemming, alterations or fading from washing.
Final Sale Items
The following cannot be returned or exchanged:
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All jewellry and hats (for hygiene reasons)
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Clearance and items marked "Final Sale"
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Gift cards
Return Process
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Contact us at hello@northernbelleboutique.ca with your order number before sending your return.
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Pack your item(s) securely in the original packaging or a new box if needed.
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We will send the ship to address and returns must be postmarked on or before January 15, 2027.
Return shipping is at the customer's expense. Original shipping charges are non-refundable. We recommend a tracked, insured service; we are not responsible for parcels lost or damaged on the way back to us.
Refunds and Exchanges
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Refunds are issued to the original form of payment within 10 business days of us receiving and inspecting your return.
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Returns with a gift receipt are issued as store credit for the price paid.
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Exchanges are subject to availability. If your size or style is sold out, we'll offer a refund or store credit.
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Items purchased with a discount or promotion are refunded at the price actually paid.